Introduction
This Privacy Policy explains what information Loomé Rugs collects when you visit this website or place an order, how we use it, and the choices you have.
Information We Collect
When you browse the site, we automatically collect basic technical information such as your browser type, device, and pages viewed, through cookies and similar tools. When you place an order, create an account, or contact us, we collect the information you provide directly — such as your name, email address, phone number, delivery address, and order details.
How We Use Your Information
We use this information to process and deliver your orders, respond to your enquiries, keep our site secure and working properly, and — only where you’ve agreed to it — let you know about new collections or offers. We do not sell your personal information to anyone.
Payment Information
Card and other payment details are entered directly into our payment provider’s secure checkout and are processed by them, not stored on our own servers.
Cookies
This site uses cookies to remember items in your cart, keep you signed in, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; doing so may affect how parts of the site work.
Sharing of Information
We share information only where it’s needed to run our business — for example with the couriers who deliver your rug, the payment provider who processes your order, and service providers who help us run this website — and never for their own marketing purposes.
Data Retention
We keep order and account information for as long as needed to fulfil orders, meet our legal and accounting obligations, and resolve any disputes, after which it is deleted or anonymised.
Your Rights
You can ask us at any time to see the personal information we hold about you, to correct it, or to have it deleted, subject to any records we’re legally required to keep. To do so, just get in touch with us using the details on our Contact page.
Children’s Privacy
This site is intended for adults placing orders for their home or business, and we don’t knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time; the version posted on this page always reflects our current practices.
Contact Us
If you have any questions about this policy or how your information is handled, please reach out to the Loomé Rugs team via our Contact page.